Refund policy

Last updated: [[P05: date you publish this policy]]

Our guides are digital PDF files, so there is nothing to send back. This policy explains when we refund a purchase and how to ask. Nothing in it limits the rights you have under the consumer law where you live.

When we will refund you

Write to us and we will refund you in full, or put the problem right, if:

• You were charged twice. For example, you accidentally bought the same guide twice.
• The file is damaged, or it won’t open. If we can’t give you a working copy within a reasonable time, we will refund you.
• You received the wrong guide and we can’t send you the right one.
• Your guide never arrived. For example, the download link didn’t reach you and we can’t resolve it with you.
• The guide isn’t as described. It differs materially from its product page: its format, length or contents.

If you bought it by mistake or changed your mind

[[P12: choose one option and delete the other before publishing]]

Option A (more generous, simpler for customers): If you bought a guide by mistake or it isn’t what you hoped, write to us within [[P12: number of days, for example 14]] days of your purchase and we will refund you.

Option B: Because a guide is a digital file that can’t be returned once it has been delivered, we don’t usually refund change-of-mind purchases. We are always happy to talk it through, and you keep the legal rights described below.

Your legal rights

In some places, including the European Union and the United Kingdom, consumers who buy online have a legal right to cancel within 14 days. For digital content such as a PDF, this right usually ends once the download is made available. It ends only if you first gave your express consent to receive the content straight away, acknowledged that you would lose the right to cancel, and received confirmation of this.

[[P13: unless checkout collects that consent and acknowledgment before purchase, and the confirmation email confirms it, eligible customers keep their 14-day right to cancel. Keep the next sentence in that case, and have this section reviewed.]] Our checkout does not currently ask for this consent. If you have this right, you can cancel within 14 days of your purchase and receive a full refund.

If a guide is faulty or not as described, you may also be entitled to a repair, a replacement or a refund under the consumer law where you live, whatever this policy says.

How to ask for a refund

Email support@groundedchapters.com with:

• your order number;
• the email address you used at checkout;
• a sentence about what went wrong.

If the problem is technical, tell us which device and app you used to open the file. We can often fix it without a refund.

How refunds are paid

Approved refunds go back to the payment method you used, through our payment provider. How long the money takes to appear depends on your bank or card issuer. If a refund hasn’t arrived after it should have, please write to us again.

Contact

Orders and downloads: support@groundedchapters.com
General inquiries: info@groundedchapters.com